Store Policies
- Cancelations -
Orders on in-stock instruments may be canceled for a full refund within 48 hours from the time the order is placed. Orders that have already shipped will have the cost of shipping and re-routing deducted from the refund.
Custom orders may be canceled for a full refund prior to the start of production. Production schedules vary, so please email or call for more information on your production schedule. Custom orders canceled after production has begun, but prior to shipping, are eligible for a 75% refund. Custom orders that have already shipped will also have the cost of shipping and re-routing deducted from the refund.
- Warranty -
All instruments are warrantied against manufacturing defects for 90 days from the date of delivery. This warranty does not cover damage or wear caused during shipping or by the buyer after receiving the instrument. Instruments covered by this warranty can be returned for repair or replacement within the 90 day warranty period. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument.
- Returns -
All in-stock instruments may be returned for a full refund within 7 business days from the date of delivery. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument. Returned instruments may be subject to a 15% restocking fee for any playing wear in addition to shipping costs.
All custom orders may be returned for a 75% refund within 7 business days from the date of delivery. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument. Returned custom instruments may be subject to a 15% restocking fee deducted from the 75% refund for any playing wear, in addition to shipping costs.
Any returned instruments that are damaged during return shipping, and have not been insured for the full purchase price of the instrument, will not be eligible for a refund.
- Cancelations -
Orders on in-stock instruments may be canceled for a full refund within 48 hours from the time the order is placed. Orders that have already shipped will have the cost of shipping and re-routing deducted from the refund.
Custom orders may be canceled for a full refund prior to the start of production. Production schedules vary, so please email or call for more information on your production schedule. Custom orders canceled after production has begun, but prior to shipping, are eligible for a 75% refund. Custom orders that have already shipped will also have the cost of shipping and re-routing deducted from the refund.
- Warranty -
All instruments are warrantied against manufacturing defects for 90 days from the date of delivery. This warranty does not cover damage or wear caused during shipping or by the buyer after receiving the instrument. Instruments covered by this warranty can be returned for repair or replacement within the 90 day warranty period. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument.
- Returns -
All in-stock instruments may be returned for a full refund within 7 business days from the date of delivery. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument. Returned instruments may be subject to a 15% restocking fee for any playing wear in addition to shipping costs.
All custom orders may be returned for a 75% refund within 7 business days from the date of delivery. The buyer is solely responsible for all return shipping and packaging costs and must insure the package for the full purchase price of the instrument. Returned custom instruments may be subject to a 15% restocking fee deducted from the 75% refund for any playing wear, in addition to shipping costs.
Any returned instruments that are damaged during return shipping, and have not been insured for the full purchase price of the instrument, will not be eligible for a refund.